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This was quite inspiring and informative. The video itself was well designed.

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:)

2:06 oh Anne, swing and a miss there. It's for EVERYONE who uses the service, including the doctors, if you're talking about only focussing on patients.

*PromoSM* 🌹

Awesome information

Thank you Holger Hampf!

Nice talk - fresh 10 years later too

Very interesting idea that people could make real through this great project on Fogo Island, NL. Atlantic Canada is just so beautiful and different from others close to water places. Once you discover that, you just want to go back there.

This is inspiring, thank you!

eight years after uploaded. not sure how much impacts left in current rishi sunak cabinet

an ma agapas mh to peis, giati h kardia mou den se xwraaaaaa

Great speech and explanation from this guy!

👏👏👏👏 Thank you for such an amazing talk

Fantastic documentary!

Thank you!

Good to see you Shelley. I believe in design. I have lived my life driven by good design, but you are really starting to trespass on personal freedom. Where do you draw the line?

It's a great platform to collaborate around the world on "Service Design", really looking forward to this subject. Also, I would like to know what is the good starting point in gaining Service Design expertise. So that I can be called a Service Design Practitioner? Please help with this. Thanks :)

So service design was social studies all along? wow..

Excellent talk! Very inspiring and helpful. Thank, you!

Thank you!

nice job holgy!

L Ui

Thank you angel. Be well.

Nice 36:14 🍌🍌🍌🍌

Philip K Dick liked it !

This was literally amazing! Amazing work, talk and ideas!

Quite interesting, congrats :)

Wonderful narration and simple explanation! Very helpful in making understand the importance of good design, designing for people

Excellent! congratulations! Philosophy is the basis of many things now

Enjoyed hearing this talk.

great talk, very inspiring!

Incredible documentary, very inspiring to create content to satisfy people. Thanks!!! 👨‍🎓📚✏🙌

Muy bueno!!

Thank you for sharing the video. From what I gather Kudos, Real talk and Meraki came out as really superb initiatives which aren't just delivering a dry solution to a problem but have real empathy. I can really see the effort put in, to enhance the lives of the individuals in making these events happen. The solutions are indeed unique and personalized. I particularly liked how you mentioned how most designers are just playing into a role for clients that don't see the big picture. Just offering another empathy map where the empathy is focused on the opposite side. This is a problem arising from the KPI's used for training new service designers, I haven't come across a single professor who addresses the very nature of life and then human life. The fact that the human desire's for infinite is somehow brushed under the carpet or not talked about. It's the way we approach this infinity is the problem. We train and learn our own tools first ( the mind and the body) the rest falls into place. The point about challenging the existing system frame work is the key because we're all victims of a draconian system(especially the financial system) which is seriously crippling our creativity and expression to life.

Very great moment beginning at 12:40 ;)

Fantastic talk. Thank you for your sharing powerful story

Beautifully created and explained 🙌

very informative .thank you

very useful and inspiring, thank you Anne

New to Service Design and just wanted to say thank you for your keynote - hopefully as Service Design is adopted into the development of services, these resources will rocket in views / likes! I feel like this is a very accessible keynote that covers some of the basics when looking at service design and the positive impacts it can have on user experience and business

Insightful!

I got so lost in Helsinki Airport.

Many relevant insights in this talk. Thanks for sharing!

Great talk, I really like the approach to the transformation, it`s simple and effective. Hope we see more of this Adidas case in the near future.

You only really need a service designer to talk for 43 minutes and not say anything.